  About us |
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Sir Terry Leahy‚
CEO‚ Tesco PLC |
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| "Tesco HSC is the beating heart of Tesco. In the retail industry‚ logistics‚ marketing and other aspects have become commodities. What can differentiate a retailer today are its staff‚ technology and processes‚ and the latter two are what HSC delivers. I am proud to see the centre deliver what it was envisaged to." |
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| Tesco - Every little helps |
Headquartered in the UK, Tesco today is ranked as the world’s third largest retailer, and a market leader in 6 of the 14 countries. It spans across
14 countries‚ 4‚331 stores‚ 470‚000 employees, £59.4 billion in turnover‚ over 60 million customers…and counting.
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| Tesco Hindustan Service Centre |
Tesco Hindustan Service Centre (HSC) is the global services arm for Tesco worldwide. We function as the pulse of the Tesco group‚ providing IT‚ Business, Commercial and Finance services to Tesco operations globally.
Tesco HSC went live in May 2004, and is currently 4000 people strong. The centre is Tesco owned and run‚ and shares the company values and customer focus. Our key focus areas are:
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The IT Services group is involved in designing‚ developing‚ testing and managing IT applications that are critical for our Retail life cycle. This arm also owns the deployment, servicing and maintenance of the Tesco Operating Model and specializes in Remote Infrastructure Management.
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The Business Services group provides services that include Recruitment, Payroll & Pension support and Stores support (Retail Expenses processing, Technical helpdesk, Sale fraud and Central Security Station support). Distribution Support group focuses on Logistics, Inventory, Distribution Direct & Fines and Property Services (Stores Planning and Design, Space range and Merchandising). Dotcom Business support helps in building Insights, Online Advertising, Web designing, Price Checking etc.
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The Finance Services group is strategic in paying suppliers, managing cash, maintaining the account books and providing management reports to the Tesco senior management.
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Tesco is the first major international retailer to have a fully-owned support centre in India. We are dedicated to making the Tesco experience better for over 60 million customers worldwide, simpler for over 470‚000 employees and achieve cost-efficiencies.
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| August 2009 |
Tesco HSC Bags Bangalore's Best "Green Campus Garden" Awards |
| October 2008 |
Tesco HSC crosses the 3000th employee milestone |
| September 2008 |
Tesco HSC sets new benchmark in energy saving |
| May 2008 |
Tesco HSC opens a crèche within its premises |
| June 2007 |
Tesco HSC launches Retail Test Lab. The lab is the first of its kind in Indiaand will test and certify all the retail software and solutions developed at HSC. |
| February 2007 |
Tesco HSC overall team strength is 2000 |
| September 2006 |
Retail Certification Program launched in partnership with IIMB and IRMC. |
| May 2005 |
Team is 500 employees strong. |
| May 2004 |
Tesco HSC goes live |
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